KM Conversations: Research, Libraries and Client-Facing KM

with Tim Dale, Head of Knowledge at Pinsent Masons

For this KM Conversations session, we interviewed Tim Dale, Head of Knowledge at Pinsent Masons, to learn more about the wider range of areas his role encompasses, including research, libraries and client-facing Knowledge Management. In the interview, we covered a broad range of topics related to Knowledge Management within law firms, exploring Tim’s role in the overall management of this critical process.

During the interview, we asked Tim a range of questions, including:

• What does client-facing KM mean to you?
• Why is client-facing KM important?
• How do libraries and research relate to law firm knowledge?
• What’s your strategy for managing the range of ways knowledge is shared across the firm?

Please note: this interview was recorded in April 2021.

To watch the interview, enter your details via the form below.