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Collaboration, conversation and knowledge sharing

Lessons learned from our latest KM Conversations interview with Helene Russell

We were pleased to speak with Helene Russell of The Knowledge Business earlier this month, to ask her about her own experience of Legal Knowledge Management, and much more. With Helene's vast experience in law firm KM, our conversation also naturally led on to how collaboration, conversation and knowledge sharing can be sustained during the Covid-19 pandemic, and how firms can continue to make the most of their collective expertise during these times of dispersed working.

As Helene summarised, "initially many law firm leaders and knowledge workers struggled with getting all their fee earners working safely from home – getting decent, healthy, safe office spaces set up and connecting them appropriately and safely to the confidential and other information/knowledge necessary for their work. Now that the vast majority of organisations have overcome this challenge, they are turning their attention to challenges of a completely different kind – how they can improve the trusting networks inside their organisation when people can’t interact in their usual ways." With this, it was fantastic to learn more about Helene's recent work on virtual collaboration, including Random Coffee Connections, remote networking groups and much more.

To watch our full interview with Helene, and to learn more about Helene's work as a KM Consultant, click here. You can also explore the rest of our KM Conversations series - including interviews with Richard Robbins of Sidley Austin, Allison Hosking of Al Tamimi & Co and much more - by viewing our webinars archive.

To explore the lessons learned from our session, click here to visit Helene's 'lessons learned' piece via her blog, Knowledge For Lawyers.