The background

William Fry is a client-focused firm, with their service combining technical excellence with a practical, constructive approach to business issues. With strong client relationships and technical excellence central to the business, it is critical that the firm is able to manage knowledge efficiently and effectively in order to deliver expertise to clients.

The firm’s existing knowledge management system was dated and offered a poor user experience. Searching and navigation was complex for users and administration was cumbersome. As the firm’s Director of Knowledge, Gillian Lynch, noted: “We were looking for an intuitive, user friendly and easy to manage solution for sharing and curating our know-how. With our existing system, the interface was dated and not attractive for users – and the administration was also complicated and time consuming.”

Searching for suitable solutions, the firm liaised with knowledge consultants and other industry professionals and identified Blueprint as the best fit for their needs. The team connected with another Blueprint user team, who were pleased to highlight the system’s many benefits, including its signature user-led development cycle, as well as Tiger Eye’s close ongoing relationship with clients as part of The Blueprint User Community.

Ultimately, it was Blueprint’s intuitive user interface for search, submission and document administration, as well as the system’s seamless integration with the iManage DMS that led William Fry to select and adopt Blueprint for Knowledge Management.

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Interested in learning how our Knowledge Management solution could support your knowledge strategy? Blueprint for KM was designed by lawyers for lawyers, empowering all users to actively engage with your knowledge strategy and share their industry expertise.

To learn more about Blueprint for Knowledge Management, contact us for a personal demo.