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Interview | KM Conversations: Communications and Knowledge Sharing Cultures

KM Conversations: Communications and Knowledge Sharing Cultures

with Richard Gaston, Head of Knowledge and Research at Addleshaw Goddard

How can law firms develop and sustain knowledge sharing cultures? What role does communication play in knowledge sharing and other KM-related initiatives? 

In this installment of KM Conversations, our Managing Director, Dave Wilson, discusses the importance of communication in legal Knowledge Management with Addleshaw Goddard’s Head of Knowledge and Research, Richard Gaston. The interview focuses on the firm’s current knowledge sharing culture campaign, which unites knowledge and communications to promote a positive knowledge sharing culture, with knowledge stories shared via video interviews with Addleshaw Goddard’s staff.

Within the twenty-minute discussion, Dave and Richard discuss the importance of effective communication for cultural change and the impact that effective communications can have on both daily behaviours and firmwide practices. The discussion also covers a range of other key legal knowledge management themes including client-facing KM, cross-departmental working and measuring the impact of KM, all of which are core aspects of Richard’s role.

Watch the interview to discover:

  • How communications is supporting knowledge sharing at this leading law firm
  • How celebrating positive knowledge stories encourages knowledge sharing 
  • Why client-facing KM is a critical part of Addleshaw Goddard’s business
  • The lessons Richard has learned from his experience as a leading legal KM practitioner 


Please note: this interview was recorded in October 2021.


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