Job Vacancy Title: Technical Support Analyst

Type:  Full Time, Permanent [No Agencies]

To apply, please email your CV to Julie Wilson: julie@tigereyeconsulting.com

Closing date: 05/02/2021

About Tiger Eye

Tiger Eye specialise in implementing and supporting Enterprise Content Management (ECM) solutions in the Legal, Banking, Professional Services and other markets. As proud partners of iManage for over fifteen years, we specialise in Document and Email Management, with our work predominantly involving the iManage Worksite suite of ECM products. Helping clients manage their documents, emails and other content, we also use other software such as DocsCorp and DocAuto, which we also support.

We require a Technical Support Analyst to help build and strengthen the support services we offer. Based mainly from home, with some time spent at our Norwich office, the role will involve a variety of activities including some software development, systems analysis and other general customer support tasks. Other project objectives will also be set from time to time, to allow the role to develop further. Full on-the-job and some external training will be offered.

A drive to go above and beyond to provide an outstanding service to our customers is key to the role. The successful applicant will need to be a “self-starter” with a positive attitude, excellent communication and time management skills. General technical knowledge and a passion to learn new skills is required. A methodical approach, in tandem with strong problem-solving skills, are also essential. Occasional business travel to assist clients on-site with system rollouts may be required.

Company Objectives 

We aim to:

1. Go above and beyond to provide an outstanding service to our customers.
2. Provide a work environment that actively seeks to mentor and grow local talent, giving them the chance to learn and develop their skills.
3. Build and nurture strong partnerships with our communities and clients, to make a real difference and build better futures for all.

We’re also proud to have been awarded the silver ‘We Invest in People’ accreditation in 2020 from Investors in People for our commitment to employee well-being and workplace support.

Job Details/Benefits:

• Office Hours:  Mon-Fri 9am-5.30pm.
• Salary: based on experience
• Holiday: 25 Days Annual leave
• Company auto-enrolment pension and bonus scheme

Key Responsibilities:

• Outstanding customer service and call handling
• Swift and accurate issue diagnosis
• System customisation
• Identifying and developing internal solutions
• MSSQL database analysis and development
• VBA scripting/Macro development

Desired Technical Knowledge:

• Databases (MSSQL Server, Oracle, MySQL)
• Web-Application Servers (Apache, IIS, Tomcat, XAMPP)
• Web Server Technologies (HTML, CSS, JavaScript, JSP, PHP, XML, XSLT)
• Exchange server (on-premise and/or Office 365)
• Microsoft Office Suite (Word, Excel, Access and PowerPoint)
• Programming Languages (VBA, Python, C#)
• Windows Desktop Operating Systems and Windows Server Operating Systems (Server 2008-2016)
• Hosted RDP solutions (Nutanix, Citrix, Microsoft RDS)
• Helpdesk CRM/Ticketing software

To apply, please email your CV to Julie Wilson: julie@tigereyeconsulting.com

Closing date: 05/02/2021