Careers

Vacancies

We are currently recruiting for two roles within our team. Please learn more about these vacancies below.

QA Automation Engineer

Role Purpose

We are looking for a QA Automation Engineer to own the quality function within our engineering team, with automation as the primary focus. You will define and implement our automated testing strategy, build out regression and integration coverage, and shape how AI tooling is used within the quality workflow to keep pace with an accelerating development cycle.

Alongside the automation work, exploratory and risk-based manual testing remains a core part of the role. Automation covers what we know to test. An engineer with a quality mindset covers what we don’t. Both matter and balancing them well is a key part of the role.

The QA Engineer will play a crucial role in ensuring the quality and reliability of our software products through rigorous testing, meticulous documentation, and collaborative communication with cross-functional teams.

If you are a passionate QA Engineer with a blend of manual and automated testing expertise, along with a commitment to maintaining software quality and continuously improving QA processes, we encourage you to apply and become a valuable member of our Engineering team.

To apply, please email your CV and cover letter to Lucy, our Head of People & Culture, via HR@tigereyeconsulting.com.

Key Accountabilities (at a glance):

Automation, including designing and building automations for testing and monitoring of products
Manual and exploratory testing, including creating test plans and signing off completed tests
Embedding AI within the quality flow, from the identification of gains through to implementing AI in processes
Driving the quality process, working closely with the development team to ensure quality is considered throughout the development cycle
Managing and monitoring risks and standards

What You Will Do

Automation

Design and build our automated testing coverage across integration, end-to-end, and regression layers, using C# and Playwright
Build and maintain a monitoring suite against our core third-party platform dependencies to detect breaking changes before they reach clients
Establish coverage metrics and use them to prioritise where automation effort has the most impact
Progressively reduce the manual testing burden by automating repeatable coverage, freeing human effort for exploratory and edge case work

Manual and exploratory testing

Ensure appropriate test plans are developed and executed for features, ensuring key use cases are covered.
Carry out exploratory testing across our products, actively looking for issues that test plans and automation do not anticipate
Apply risk-based judgement to focus manual effort where the consequences of defects are highest
Own the quality sign-off process for each release, with a clear view of what has been covered and what risk remains
Work with the development team to ensure edge cases and potential failure points are identified before development starts

AI within the quality workflow

Identify and implement AI-assisted tooling that reduces manual overhead – test generation, coverage analysis, anomaly detection
Adopt AI tooling thoughtfully, with clear governance and an understanding of where it adds real value
As development velocity increases through AI adoption across the team, ensure quality coverage keeps pace

Quality process

Work closely with the development team to ensure quality is considered throughout the development cycle, not just the end of a sprint
Ensure quality gates reflect both automated coverage and manual verification, with the balance shifting over time as automation matures
Contribute to quality being a shared team responsibility rather than a single function
Proactively review existing QA processes, methodologies, and policies to identify areas for enhancement.
Stay up to date with industry best practices and trends to propose innovative solutions for continuous improvement

Risk and standards

Ensure an appropriate risk assessment is considered as part of our testing, helping to identify key areas of concern
Work with the development team to define and maintain quality standards appropriate to a professional services client base

Essential Experience and Understanding:

Proven experience building and owning automated test suites, not just running them
Experience with Playwright or a comparable automation framework
Solid grounding in manual and exploratory testing - you treat quality verification as a discipline, not an afterthought
Experience working within an agile development process and embedding quality throughout the cycle
An understanding of risk-based testing and where to focus effort based on the consequences of failure
Clear communicator who can work across a team to raise the quality bar collectively
Strong understanding of software testing methodologies, best practices, and quality assurance processes
Excellent problem-solving skills and a keen attention to detail
Familiarity with programming languages (e.g., C#, JavaScript, Python) to create and enhance automated test scripts
Ability to work independently, prioritize tasks, and manage time efficiently
Experience of working closely with Development teams

Desirable Experience and Understanding:

Interest in AI tooling and how it applies to quality workflows
Experience with API contract or integration testing
Familiarity with GitHub Actions or similar CI/CD pipelines
Experience working with software that performs data operations on third-party platforms
Exposure to professional services, legal, or regulated industry environments
Hands-on experience with AI-assisted test generation or quality tooling
Experience with performance testing, security testing, or other specialised testing areas
ISTQB or other relevant software testing certification

Why Join Us?

You will own the quality function end-to-end, from test strategy through to release sign-off
Our products handle sensitive client data in a regulated sector, so the quality bar is high and the decisions you make have real consequences
AI adoption across the team is active, and you will shape how automation and AI intersect within quality
The company is growing and engineering is central to that growth
You will work directly with the Head of Engineering with visibility into strategic direction.

Please email your CV and cover letter to HR@tigereyeconsulting.com to apply for this role.

Service Operations / Service Delivery Manager

Role Purpose

The Service Operations / Service Delivery Manager is accountable for the end to end delivery of support and managed services to Tiger Eye clients. The role combines operational leadership, service performance ownership, client relationship management and continual service improvement.

This role requires a strong level of technical understanding to build credibility with engineering teams and to effectively bridge the gap between technical delivery and client outcomes.

The role acts as the primary operational interface between Tiger Eye and its clients, while also providing clear leadership, direction and development to the Support team.

Reports to: Head of Service Operations.
Manages: Support Team.

To apply, please email your CV and cover letter to Lucy, our Head of People & Culture, via HR@tigereyeconsulting.com.

Key Accountabilities (at a glance):

Ownership of service performance, client satisfaction, and operational outcomes
Leadership and development of Support team
Primary client-facing service owner for assigned accounts
Continuous improvement of processes, metrics, and ways of working
Operational governance, risk management, and escalation ownership

Responsibilities (Overview)

People & Line Management Responsibilities

Provide direct line management to members of the Support Team
Set clear objectives aligned to team KPIs, XLAs, and organisational goals
Conduct regular one-to-one meetings, performance reviews and development planning
Support capability growth through skills gap identification, training and succession planning
Foster a positive, inclusive, and accountable team culture aligned to Tiger Eye values
Manage absence, wellbeing, resourcing capacity, and rota resilience

Client & Stakeholder Management

Act as the primary Service Delivery owner for clients
Build strong, trusted relationships with client stakeholders
Lead operational and business service review meetings
Manage client expectations across service scope, SLAs / XLAs and delivery standards
Own communication during major incidents, ensuring clarity and confidence
Identify opportunities to improve client experience and support account growth

Continual Improvement

Champion a culture of continual improvement across the Support team
Drive initiatives based on client feedback, data insights and incident reviews
Reduce repeat incidents and improve first time fix rates
Improve knowledge management and documentation standards
Ensure operational documentation and runbooks are current and audit ready
Be open to embedding AI to support efficiency and enable proactive, innovative progression

Service Performance & Operational Management

Own day-to-day service performance across incident, problem, and change management
Monitor SLA / XLA adherence and drive performance improvements
Analyse service metrics data to identify trends, risks and opportunities
Ensure service processes are clearly defined and consistency applied
Oversee onboarding of new clients, services and platforms
Provide clear and accurate reporting to internal stakeholders

Risk, Governance & Escalation

Own operational risk identification and mitigation
Lead escalation management for major incidents and service fixes
Ensure issues are logged, reviewed and lessons learned are applied
Support compliance with governance, security and regulatory requirements

Collaboration & Internal Leadership

Work closely with Sales, Client & Account Management teams
Provide operational input into service design, tooling and process improvements
Represent Service Delivery in cross functional planning and decision making
Work closely with the Head of Service Operations and maintain active engagement with senior engineers and technical leads to ensure alignment knowledge transfer and credibility within the team

Key Competencies:

Strong technical understanding with the ability to engage credibly with engineering teams
Proven people management and leadership capability
Willingness and curiosity to develop deep understanding of iManage and associated platforms
Strong client experience focus with the ability to build trusted relationships
Proactive, solutions focused mindset
Commitment to continual improvement and operational excellence
Aspiration and capability to progress into senior leadership

Skills and Experience:

Proven experience in a service delivery or service management leadership role
Strong background in people management and team development
Confident client-facing communicator with experience leading service reviews
Demonstrable technical understanding of service environments
Experience working closely with engineering or technical delivery teams
Strong understanding of ITIL aligned service management practices
Ability to interpret service data and drive improvement from insight
Experience in professional services or legal technology environments desirable
Experience supporting or delivering iManage solutions advantageous

Please email your CV and cover letter to HR@tigereyeconsulting.com to apply for this role.

Testimonials

Our Reputation

We pride ourselves on our customer service and our ‘Excellent’ client satisfaction score. Read our client testimonials to learn more.

“Tiger Eye are always very responsive and knowledgeable.”

Allison Cranston, IT Support Manager

International Family Law Group

“Excellent service, knowledgeable staff. Very professional, yet friendly.”

Anthony Carabott, General Manager

Camilleri Preziosi

“The knowledge and skillset within the team is second to none, they are engaged, professional and friendly.”

Amy Fletcher, Business Analyst

Gateley

“Tiger Eye’s relentless pursuit of excellence makes it impossible to look elsewhere. They understand our business and appear to have the right solutions on hand for any given request. They are a tremendous benefit to our business and are an absolute pleasure to work with…”

Aasim Durrani, Senior Legal Counsel

Currys Group

“All of the Tiger Eye team involved in the project have been extremely helpful and have answered our queries both promptly and with patience, so thank you to all concerned. We have experienced good communication throughout the project and this has been key in the delivery of a well managed project.”

Gavin Searley, IT Manager

Devonshires

“Working with Tiger Eye on our Cloud iManage project has been a pleasure. The project was delivered under budget and on time. Thank you to the entire Tiger Eye team. We look forward to a continued productive relationship.”

Liam Osborne, IT Director

Sills & Betteridge

“Our move to the cloud [with Tiger Eye] is giving us the opportunity to be at the forefront of exploring the use of genAI to leverage our own content.”

Sam Dixon, Chief Innovation Officer

Womble Bond Dickinson