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Vacancies

We are growing our Support Team and are recruiting for the following role:

Technical Support Analyst

Love solving problems? Put your skills to work with the Tigers.

Great support starts with listening. At Tiger Eye, we combine technical expertise with a personal approach — helping businesses work smarter through document and email technology.

We’re looking for a Technical Support Analyst who enjoys getting to the root of a problem and making technology work for people.

The role
You’ll support our customers’ iManage systems, taking ownership of queries from first contact to resolution. Working closely with our Service Delivery Manager and wider team, you’ll:

  • Troubleshoot technical issues by phone, email and our support portal.
  • Keep customers informed with clear, helpful updates.
  • Support system administration, projects and new releases.
  • Share knowledge and spot ways to prevent recurring problems.

What you’ll bring

  • At least two years’ frontline technical support experience.
  • Strong troubleshooting skills and a customer-first mindset.
  • Clear communication and confidence managing competing priorities.
  • Familiarity with helpdesk or ticketing systems.
  • Technical experience spanning databases, web servers and technologies, Microsoft 365/Exchange, Windows environments, scripting and remote desktop solutions.

Sound like your kind of challenge?

Bring your curiosity, technical know-how and passion for helping people. We’d love to hear from you.

Apply with your CV and a short introduction: hr@tigereyeconsulting.com

Testimonials

Our Reputation

We pride ourselves on our customer service and our ‘Excellent’ client satisfaction score. Read our client testimonials to learn more.

“Tiger Eye are always very responsive and knowledgeable.”
Allison Cranston, IT Support Manager
International Family Law Group
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“Excellent service, knowledgeable staff. Very professional, yet friendly.”
Anthony Carabott, General Manager
Camilleri Preziosi
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“The knowledge and skillset within the team is second to none, they are engaged, professional and friendly.”
Amy Fletcher, Business Analyst
Gateley
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“Tiger Eye’s relentless pursuit of excellence makes it impossible to look elsewhere. They understand our business and appear to have the right solutions on hand for any given request. They are a tremendous benefit to our business and are an absolute pleasure to work with…”
Aasim Durrani, Senior Legal Counsel
Currys Group
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“All of the Tiger Eye team involved in the project have been extremely helpful and have answered our queries both promptly and with patience, so thank you to all concerned. We have experienced good communication throughout the project and this has been key in the delivery of a well managed project.”
Gavin Searley, IT Manager
Devonshires
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“Working with Tiger Eye on our Cloud iManage project has been a pleasure. The project was delivered under budget and on time. Thank you to the entire Tiger Eye team. We look forward to a continued productive relationship.”
Liam Osborne, IT Director
Sills & Betteridge
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“Our move to the cloud [with Tiger Eye] is giving us the opportunity to be at the forefront of exploring the use of genAI to leverage our own content.”
Sam Dixon, Chief Innovation Officer
Womble Bond Dickinson
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“Tiger Eye’s unmatched technical expertise and focus on customer service made them a clear winner for us.”
Thomas Humberstone, Head of IT Applications & Development
Womble Bond Dickinson
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“From initial engagement onwards, Tiger Eye have gone above and beyond to share expertise and deliver effective results for our firm. “
Iain Cushion, IT Director
Mills & Reeve
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“Tiger Eye are very client focused and professional.”
Helen Cunningham
System Developer, Mincoffs Solicitors
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