The in-house legal team at Currys have been supported by the iManage knowledge work platform for many years, relying on the platform’s best-of-breed features for document and email management including collaboration, version control, Zero Trust security and much more.
However, the team were experiencing issues with the organisation’s legacy version of the iManage platform. In particular, staff were facing challenges with the platform’s user experience, with limited user adoption across the team.
Currys came to Tiger Eye, the organisation’s longstanding iManage Partner, seeking approaches to improve the user experience of the iManage platform, as well as to enhance efficiency and improve user adoption.
Though the team at Currys were already using the iManage Cloud, they had yet to move to the latest version of the iManage Cloud: Cloud iManage (or cloudimanage.com). However, the Cloud iManage endpoint offers iManage users access to a broad range of features and add-ons for collaboration, including advanced Co-Authoring, the Microsoft Teams and iManage integrations, and much more.
Tiger Eye’s dedicated iManage Cloud consultants recommended that Currys should upgrade to the latest version of iManage, to give users access to the cloud-native Azure platform, and provide access to powerful, collaborative cloud-only features. In providing the team with the latest technology, the migration and upgrade would directly address user challenges and enhance workflows.
Aasim Durrani, Senior Legal Counsel at Currys, led the project.
Aasim commented:
“I was acutely aware of the need to upgrade to cloudimanage.com and the benefits of doing so, following initial discussions with Tiger Eye’s iManage specialists. As such, I was given an excellent understanding of what needed to be done, why it needed to be done, and how it would be achieved. I felt as though I was kept informed throughout and that Tiger Eye’s iManage specialists were always thinking two steps ahead in terms of tasks, controls and delivery. I was exceptionally pleased with the help, support and expertise I received throughout initial consultations and the wider project itself.”
Following initial consultations, Currys agreed to embark on a project to migrate to the latest cloud technology and the Cloud iManage endpoint. To further support the user experience, Tiger Eye would also upgrade Currys’ platform from the FileSite Desktop Client to the iManage Work 10 Desktop, which would provide a more intuitive user interface.
The project began with a Project Kick Off call, enabling Currys and Tiger Eye to discuss and agree roles, responsibilities and priorities. Next, Tiger Eye carried out a review of Currys’ existing iManage platform, in order to highlight any data remediation issues that would need to be addressed before the migration for a smooth, successful cloud transition. As part of this, the wider technology stack was also analysed to ensure any existing third-party integrations or add-ons would continue to work with the cloudimanage.com endpoint.
A full project timeline was then created by Tiger Eye’s Design and Delivery team, incorporating all of the necessary actions required for the transition, alongside task owners and a clear overview of costs. The project timeline was shared with Currys alongside an active, live project dashboard which could be accessed by Currys throughout the project, providing an update on progress, deliverables and the budget used to date.
Any data remediation issues that needed to be addressed were then actioned swiftly by Tiger Eye’s iManage-certified engineers. Following this, a number of technical tasks and updates were also carried out to prepare the platform for migration. This included the configurations of SAML for secure single-sign on across the new platform. Tiger Eye also set up test machines, which were to be used by members of Currys’ pilot testing group later on after the initial transition.
Tiger Eye’s iManage specialists then completed initial service transition tasks, including the provisioning of key accounts for end-users and system administrators, ensuring security was set accordingly. During this phase, core functionalities to support the user experience were also enabled and configured, including the ‘edit in web’ feature for the Microsoft Office suite.
Once all of the preparatory technical work was completed, the final transition date was set. The endpoint was transitioned to cloudimanage.com and the team at Currys then tested the platform, in collaboration with Tiger Eye, to ensure the migration had been successful. Testing was performed across devices, assessing platform access and third-party integrations. Core document operations were also tested in the new platform to ensure all features and functionality were working successfully and available as needed.
With all user acceptance tests completed, the final launch date was then confirmed, and Currys prepared to take full advantage of the newly-transitioned platform.
To ensure that all of the iManage users at Currys were empowered to make the most of the iManage platform, Tiger Eye provided tailored training sessions covering key platform enhancements. The training also covered core functionality to address any existing challenges with the user adoption of the platform. For system administrators, insights were shared regarding the key changes to the iManage Control Centre in Cloud iManage, which would be accessed and used for ongoing platform management by Currys’ IT team.
The Cloud iManage subscription was then activated, and all users had access to the new platform.
Reflecting on the project, Aasim commented:
“The project was overwhelmingly successful and delivered with exceptional care and diligence. From a helpful kick-off call which set realistic expectations for timelines and costs, to the provision of an ongoing dashboard to track progress and costs, the team at Tiger Eye were helpful, knowledgeable and immensely keen not only to meet but to exceed expectations.”
Currys’ migration to cloudimanage.com was completed swiftly, with the services delivered significantly under budget for the project. This was in part due to the high level of collaboration between both parties throughout the process, with Tiger Eye and Currys working as one team to drive results.
Reflecting on the collaborative approach, Aasim commented:
“There comes a time when it stops feeling like you’re in a client/supplier relationship and it feels like you’re working with colleagues who are invested in your success and your achievements – I think that sums up how Currys views its relationship with Tiger Eye.”
Currys’ move to Cloud iManage is directly empowering users to work more efficiently. The migration project exceeded expectations, with exceptional client service delivered throughout by Tiger Eye’s Design and Delivery team. Plus, the transition project was completed under the original budget.
As Aasim commented:
“I would like to extend my sincere thanks to the team at Tiger Eye who took on a challenge, saw an opportunity and delivered a solution which far exceeded our expectations. We are immensely pleased with the upgrade to the new version of cloudimanage.com and the manner in which it was implemented by the team at Tiger Eye.
The implementation of cloudimanage.com has made working with iManage quicker and easier…”
The migration has also resulted in improved engagement with the iManage platform across Currys’ in-house legal team, as staff see the benefits of the new system including its look and feel, user experience and functionality.
Aasim commented:
“My colleagues are far more engaged with iManage, given the new work panel… My colleagues have noted they feel they can work more efficiently and that the various iManage tools feel more approachable and responsive and I share their sentiments.”
Working closely with Tiger Eye, the team at Currys are exploring how the new functionality available via the iManage Cloud (and the cloudimanage.com endpoint) can further benefit the firm across collaborative workflows. For example, the team are actively working to test and use cross-device collaboration, which can benefit users who work remotely, or collaborate while travelling.
Currys plc is a leading omnichannel retailer of technology products and services, operating online and through more than 700 stores in six countries.
In the UK & Ireland it trades as Currys and operates its own mobile virtual network, iD Mobile. Currys is the leading omnichannel retailer in all its markets, able to serve all households and employing more than 24,000 capable and committed colleagues.
Currys helps everyone enjoy amazing technology. Currys believes in the power of technology to improve lives, helping people stay connected, productive, fit, clean, healthy and entertained. Currys exists to help everyone enjoy those benefits and, with its scale and expertise, is uniquely placed to do so.
Cloud iManage is a truly cloud-native knowledge work platform, built for (and supported by) Microsoft’s Azure platform for true flexibility and scalability. Cloud iManage is powered by iManage’s close-knit partnership with Microsoft, which delivers a broad range of new capabilities including:
The corporate legal team at Currys chose to migrate to Cloud iManage (the latest version of the iManage Cloud) to improve the user experience, drive efficiency across workflows and deliver access to best-of-breed collaboration features to users across the team. The migration project (delivered by Tiger Eye) exceeded expectations, with exceptional client service delivered throughout by Tiger Eye’s iManage specialists, and the transition delivered under the original budget.
