5th December 2025 | Legal Technology Feature
Our Product Manager (Rob Taylor) was invited to share a feature in the November/December issue of The Legal Technologist Magazine. As part of the ‘explainers’ series of articles, Rob explored legal knowledge management, using our expertise and experience at Tiger Eye to highlight the context behind KM in law firms, and the benefits that can be unleashed through effective knowledge access and sharing as well as curation and enrichment.
Introducing his article, Rob writes:
“It is commonly said that law firms ‘sell’ knowledge. Clients purchase advice, arguments, strategies, and guidance; the distillation of years of experience, legal expertise, and specialist knowledge. Yet, clients generally pay for time: a lawyer’s time, billed in increments.
To produce actionable advice, manage contracts and create high-quality, consistent documents (such as policies), firms spend a significant amount of time trying to find the knowledge required to provide what clients need, whether that is a recommendation, or a resource. Staff may comb through previous work products, browse external knowledge stores, scour practice notes, and analyse playbooks and checklists. They may check in with colleagues for advice, asking senior leaders for best practices, and review the firm’s experiences with similar cases or matters. Teams may discuss knowledge work with clients themselves, understanding both context and the challenge itself.
Overall, finding and reviewing the knowledge needed to provide legal services takes a lot of time and effort. Here knowledge management aims to address these challenges…”
To describe legal knowledge management in detail, Rob uses the analogy of a workshop to make concepts more accessible to a wider audience. Using this analogy, Rob explored how legal know-how can act as a powerful tool for clients, as Rob explains:
“Like any craftsperson, lawyers need tools for their work. Some tools can help with many different projects. Yet often tools are specialised; useful in some cases, but not relevant for others. Many workshops will have examples of both types of tools, so it can help many people who come into the workshop…”
Building on the analogy, Rob then noted how valuable it can be to curate and enrich knowledge – much like labelling and organising tools in a workshop, including instruction manuals and useful information alongside the tool itself. Rob commented:
“Imagine if every tool was stored with its instruction manual, so you knew what it was, and how to use it. How much time would it save? For law firms, the process of securing, curating and enriching knowledge follows this same process. Firms categorise resources, and add metadata, tags and contextual information accordingly, so that resources are not only easy to find – but they can be quickly actioned when found, too…”
Concluding his analogy, Rob summarised just a few of the wide-ranging benefits of legal knowledge management, as he added:
“With knowledge easier to find, action and share, lawyers can focus on delivering value, not searching for what they need to do their best work. With the right knowledge management foundations in place, time spent finding knowledge is reduced, as what lawyers need is there, waiting to be used, in a structured, accessible location.
With a centralised, trusted source of truth, lawyers can trust that what they find is useful, up to date and approved for use, minimising time spent validating resources.
And with clients able to benefit from curated knowledge and high-impact results, it is no surprise that knowledge management is such a core focus for firms today.”
Rob’s feature is included in the explainers section of the November/December 2025 edition of The Legal Technologist Magazine. Click here to read the legal knowledge management explainer within the magazine..
About The Legal Technologist
The Legal Technologist is a leading UK legal tech media organisation founded by Marc May in 2018. The Legal Technologist is a trusted source of legal technology news as well as insights from across the industry, with over 32,000 followers across social media channels. The magazine and website features a broad range of valuable and unique content such as career stories and explanatory resources, reflecting on the legal technology market.