iManage Implementations and Services

Rely on Tiger Eye for fully-managed iManage projects, from iManage implementations through to optimisation projects and initiatives to build on the platform through integrations and add-ons.

As an experienced, certified iManage Implementation Partner, we are trusted by leading law firms (including around 25% of the UK’s Top 200 law firms) for iManage solutions and services. Beyond the adoption of the platform, firms around the world rely on Tiger Eye for a broad range of fully-managed iManage services including optimisation the platform and building on iManage through add-ons, integrations and automations.

Our team are renowned for their unrivalled technical expertise and deep iManage platform knowledge. Within our business, we have specialists from both the client side (having worked in-house at firms such as Ashurst and Clyde & Co) and experts from iManage, too. In fact our Founder, Dave Wilson, spent many years leading the iManage EMEA Support team before launching Tiger Eye in 2005.

iManage Implementations

With over 20 years of experience as a certified iManage Implementation Partner, we have been trusted to implement iManage for a wide range of firms and teams, from corporate legal departments to accountancy practices and global law firms.

The iManage platform can deliver remarkable results. In fact, one study found iManage Work can deliver an ROI of 378%. Yet like any application, it must be tailored to your practices to be adopted, and drive meaningful change. Our approach to iManage implementation projects includes collaborative workshops, giving us the opportunity to understand your objectives and workflows and tailor the system for you. For example, structures for workspaces and folders and fields (such as metadata fields) can all be adapted and refined, and our specialists.

iManage Cloud Migrations

We are well known for our experience with iManage Cloud migrations, having managed migration projects for a vast number of firms including Mills & Reeve, Womble Bond Dickinson, Gateley, the Ampa Group and many more.

Migrating to the cloud is a significant project for a firm of any size. Yet, with expert support, the process can be much easier to manage – and disruption to your end-users can be minimised. Our certified specialists have a honed approach to iManage Cloud migration projects which ensures a timely transition and optimal results. With expert training and change management support, we can also help you to make the most of the cloud platform so you can unleash the benefits of cloud-only features like AskiManage AI.

Many firms in the iManage Cloud are now embarking on the iManage Cloud-to-Cloud service transition: a project to move to the newer cloudimanage.com endpoint. Our iManage Cloud Service Transition Specialists have completed a wide range of these projects for our global client base, and our standardised four-phase approach ensures tasks such as data remediation are managed effectively, with minimal disruption to your business. Through this transition, you can unlock a wide range of benefits, including iManage’s integration with Microsoft Teams and powerful features such as iManage Co-Authoring. We have an in-depth knowledge of the platform and our specialists can help you to make the most of these solutions (and many more) once you have migrated.

iManage Integrations

Without connections across your tech stack, documents and emails can become siloed to iManage. This can cause frustrations throughout workflows as without integrations, users need to log into and use multiple solutions to find information and complete tasks. We have developed a wide range of iManage integrations to alleviate this challenge including integrations between iManage and core solutions such as Practice Management Systems, iManage integrations for DocuSign, and much more.

Hear from some of our clients about our broad range of iManage services – from implementations through to upgrades, migrations and much more.

Andrew Foreman, Chief Information Officer at Shakespeare Martineau, shared the following feedback regarding the Ampa Group’s iManage Cloud migration project with Tiger Eye:

“Moving to the cloud is a significant project for any business of our scale, but Tiger Eye have given us the confidence we needed to make the transition. Their support has been vital as we have considered the options available to us, and we have been impressed by their expertise throughout. The iManage Cloud’s secure, reliable, Microsoft Azure native cloud will ensure we continue to be protected by best-of-breed security as we grow and scale.”

Reflecting on their iManage Cloud-to-Cloud transition project, Kerry Angel, Director of IT at Harbottle & Lewis commented:

“Both Tiger Eye and our in-house IT team collaborated effectively as one team to make that happen, and I’m proud of our work together. We look forward to working closely with Tiger Eye’s iManage specialists on the next phase of our iManage journey as we take advantage of the benefits now available to us through the Cloud iManage endpoint, including AI and more.”

Dave Eagle, Director of IT at RWK Goodman, shared the following feedback after our project to install our DocuSign to iManage integration for the firm:

“Our adoption of Tiger Eye Send and Sign will further our users’ ability to work innovatively and collaboratively, and will allow us to continue to deliver an outstanding level of personal service to our clients. We thank the team at Tiger Eye for their support so far, and look forward to working more closely with them in the future.”

Interested in ongoing support for iManage?

To ensure iManage delivers the results you need, it is key to proactively protect and review the platform on an ongoing basis.

That’s why we offer Proactive Platform Support: our comprehensive iManage support service. This advanced service includes proactive support to provide you with true protection for your iManage platform. For example, through regular iManage health checks, we can analyse your system, identify potential issues and address risks early, reducing any potential disruptions to your business. What’s more, our service also includes direct support from our client success team, who can help you to adopt new features (such as those brought via iManage Cloud updates) and manage change effectively.

Testimonials

Our Reputation

We pride ourselves on our customer service and our ‘Excellent’ client satisfaction score. Read our client testimonials to learn more.

“Tiger Eye are always very responsive and knowledgeable.”

Allison Cranston, IT Support Manager

International Family Law Group

“Excellent service, knowledgeable staff. Very professional, yet friendly.”

Anthony Carabott, General Manager

Camilleri Preziosi

“The knowledge and skillset within the team is second to none, they are engaged, professional and friendly.”

Amy Fletcher, Business Analyst

Gateley

“Tiger Eye’s relentless pursuit of excellence makes it impossible to look elsewhere. They understand our business and appear to have the right solutions on hand for any given request. They are a tremendous benefit to our business and are an absolute pleasure to work with…”

Aasim Durrani, Senior Legal Counsel

Currys Group

“All of the Tiger Eye team involved in the project have been extremely helpful and have answered our queries both promptly and with patience, so thank you to all concerned. We have experienced good communication throughout the project and this has been key in the delivery of a well managed project.”

Gavin Searley, IT Manager

Devonshires

“Working with Tiger Eye on our Cloud iManage project has been a pleasure. The project was delivered under budget and on time. Thank you to the entire Tiger Eye team. We look forward to a continued productive relationship.”

Liam Osborne, IT Director

Sills & Betteridge

“Our move to the cloud [with Tiger Eye] is giving us the opportunity to be at the forefront of exploring the use of genAI to leverage our own content.”

Sam Dixon, Chief Innovation Officer

Womble Bond Dickinson