iManage Support – Proactive Platform Support

Trust in our iManage specialists to proactively protect your DMS, resolve issues fast, and share deep technical expertise, giving you maximum value from the iManage platform.

Proactive Platform Support

Make the most of iManage with Tiger Eye’s Proactive Platform Support: the safeguard for your knowledge work. Trust in our iManage specialists to proactively protect your DMS, resolve issues fast, and share deep technical expertise, so that you can work smarter, save on costs and glean maximum value from the iManage platform.

What Is Proactive iManage Support?

At Tiger Eye, we are shaking up the traditional support model. (No more ‘reactive’ support, with clients waiting for problems to arise).

We provide an intelligent, proactive service. Using our understanding of your DMS, and our team’s iManage knowledge, we can identify, address and even prevent potential issues for you, ensuring optimal platform performance and uptime.

Through our regular system health checks, we identify and target potential issues for you. What’s more, we highlight areas for refinement and actively work with you to make improvements.

Plus, our dedicated Client Success Team can help you to get maximum value from your investment in iManage. Through regular sessions and action plans, we ensure you take full advantage of iManage solutions (including add-ons) to improve efficiency.

Download our guide to learn how our support services have evolved to meet the needs of iManage users today.

Why Choose Proactive Platform Support?

We drive fast, reliable resolutions.

89% of our tickets are resolved without involving iManage in the issue, reducing delays and providing speedy resolutions to our clients.

We pride ourselves on our gold-standard service.

Our iManage support service is guided by the ITIL (IT Infrastructure Library) framework, an internationally-recognised model for best practices in IT service management.

We work with transparency.

Service and incident review meetings and regular client success sessions enable our team to proactively communicate with our clients. This way, you can keep up-to-date with our service and the latest iManage updates.

With our unrivalled technical expertise and market-leading customer service, we are the iManage Support Partner of choice for law firms worldwide.

With extensive iManage certifications, our specialists are always on hand to resolve issues and offer guidance at the point of need.

Not sure if you need a support package in the iManage Cloud? Download our guide to understand how our service helps iManage Cloud users to protect their knowledge work and make the most of the iManage platform.

Our iManage support packages include the following services*:

Service Desk Access
Incident Review
Service Request
Service Reviews
Service Credit Rewards
Service Reports
Major Incident Management
Proactive Communication
DMS Health Checks
Client Success Voice of the Client Initiative
Client Success Business Value Meetings
Client Success Mutual Success Plans

Not sure which services are right for you? Speak to our team to find the optimal iManage support package for your firm.

Our engineers are available via:

Telephone and videocall.
Email.
Our ticketing system.
Our client portal.

We are also available to deliver training sessions whenever needed.

To discover our full range of solutions and services, download our Tiger Eye overview guide by clicking here.

*Please note that the services included (and coverage provided) varies depending on the package selected. Not all packages include health checks or client success as standard.

Testimonials

Our Reputation

We pride ourselves on our customer service and our ‘Excellent’ client satisfaction score. Read our client testimonials to learn more.

“Tiger Eye are always very responsive and knowledgeable.”

Allison Cranston, IT Support Manager

International Family Law Group

“Excellent service, knowledgeable staff. Very professional, yet friendly.”

Anthony Carabott, General Manager

Camilleri Preziosi

“The knowledge and skillset within the team is second to none, they are engaged, professional and friendly.”

Amy Fletcher, Business Analyst

Gateley

“Tiger Eye’s relentless pursuit of excellence makes it impossible to look elsewhere. They understand our business and appear to have the right solutions on hand for any given request. They are a tremendous benefit to our business and are an absolute pleasure to work with…”

Aasim Durrani, Senior Legal Counsel

Currys Group

“All of the Tiger Eye team involved in the project have been extremely helpful and have answered our queries both promptly and with patience, so thank you to all concerned. We have experienced good communication throughout the project and this has been key in the delivery of a well managed project.”

Gavin Searley, IT Manager

Devonshires

“Working with Tiger Eye on our Cloud iManage project has been a pleasure. The project was delivered under budget and on time. Thank you to the entire Tiger Eye team. We look forward to a continued productive relationship.”

Liam Osborne, IT Director

Sills & Betteridge

“Our move to the cloud [with Tiger Eye] is giving us the opportunity to be at the forefront of exploring the use of genAI to leverage our own content.”

Sam Dixon, Chief Innovation Officer

Womble Bond Dickinson