Technical Support
Reliable engineers, quality customer service and same day responses.
Offering support for a whole host of solutions, including iManage, Blueprint and more, we offer ongoing support for firms across the globe.
Searching for peace of mind with your firm's software?
Our Technical Support Team are here to help...
Trusted iManage partners for over 18 years
Available when your users need it
Reliable, friendly customer service
Bespoke support package, tailored to suit you
What makes our Technical Support unique?
We know every business in unique, so we tailor our market-leading support to suit your needs, your system and your users.
Creating a custom support package for each client we work with, our trusted team of skilled Technical Engineers offer our clients enhanced security, with the knowledge that should they need our help, we’ll be there.
Working in partnership with you, our Technical Support Team can develop a bespoke support solution that meets your needs, taking into account:
- Your current IT set-up, and the solutions you use
- Your number of users
- Your location
- Your office hours
- The IT resources you have available
- IT strategies and goals
- How you want Support to work for you
What can Tiger Eye Support help me with?
Digital doesn’t have to be disruptive.
Our Technical Support Team have helped firms worldwide to ease the process of change that comes with adopting new technology. Our friendly team are there to lend a hand for system upgrades and new system roll-outs, with a range of services available.
As iManage Support Partners for over 18 years, we have a unique understanding of the iManage DMS, which is why we are the trusted providers of iManage Support for a range of businesses across the globe. With system health checks included as standard in our support packages, we can help you to ensure that your DMS is optimised, and fully-customised to suit your unique way of working.
However, our team are more than just iManage experts.
We provide security for the solutions and systems that are critical to you, with support packages available for a range of other Work Product solutions. To find out how Tiger Eye Technical Support could help you, please contact our team.
To discover our full range of solutions and services for iManage, download our Tiger Eye overview guide by clicking here.
"I always find the guys to be very responsive, very diligent, very friendly and very good – the perfect level of support. A real friendly team to deal with"
Sue Fisher, IT Services Manager, FremantleTechnical Support
We tailor all of our solutions and services to suit your needs – and our IT Support is no exception
Liaising with your team, we map out a custom support plan based around your needs, your users and your budget.
At Tiger Eye, we deliver “expertise, from the team that listens” so we tailor and customise our support service to meet your business requirements.
If you’re looking for bespoke coverage, or specific working hours, just get in touch to discover how our agile team could help to support your IT solutions.
Technical Support
We make it as easy as possible to contact one of our trusted technicians, offering our clients Telephone Support, a Remote Access Tool and an Online Helpdesk
We know that no one knows your system like your users. So, we offer our clients Self-Service Support.
Visiting our Client Portal, our clients can log-in and raise a ticket summarising their system issue. From there, one of our trained technical engineers will review the issue and resolve it as soon as they can.
Technical Support
Quality IT Support doesn’t have to cost the Earth
Through working in partnership with you, we build a custom payment plan so that you can benefit from full coverage, without worrying about your budget.
Whether you choose a monthly or annual subscription, you’ll receive the same great benefits as all of the other valued clients we support.
Call us on 01603 293500 or use our contact form to get in touch and find out more...