Technical Support
Discover why firms around the world choose Tiger Eye for iManage Support services
iManage Support Overview
With our unrivalled technical expertise and market-leading customer service, we are the iManage Support Partner of choice for law firms worldwide.
With extensive iManage certifications, our specialists are always on hand to resolve issues and offer guidance at the point of need. Our engineers are available via:
- Telephone and videocall.
- Email.
- Our ticketing system.
- Our client portal.
We are also available to deliver regular on-site support including regular training sessions whenever needed.
In addition to delivering dynamic support, our team also help our customers to strategically optimise and enhance iManage through system customisations, upgrades, and our own range of value-adding iManage add-ons and integrations.
Contact us today to learn more.
Technical Support Package Breakdown
We deliver proactive rather than reactive support services, regularly monitoring our customers’ systems to ensure that iManage is optimised and secure.
Our standard support package includes:
- Unlimited access to support during office hours, which is easily accessible through our helpline, ticketing system, email helpdesk and client portal.
- Regular support review meetings with our Client Success Team to enable you to optimise your iManage system and develop your document and email technology strategy.
- System health checks to ensure iManage is running smoothly and that potential issues are addressed in advance.
- Quarterly service credits to be used towards training or upgrade services.
- (Optional) Access to 24×7 emergency support.
Alternative packages can be devised for those who need more extensive protection. Working in partnership with your legal business, our team can develop a bespoke support solution that meets your firm’s needs, taking into account your current set up (and wider technology stack) as well as your users’ level of technical understanding.
Read our overview guide to discover our range of solutions for every step of the document and email journey.
Technical Support
“The level of assistance is second to none. Always ready to help, to advise on suitable options and to make all matters easier. The approach is very professional, yet friendly. To us, the people at Tiger Eye are an extension of our firm.”
– Anthony Carabott, General Manager, Camilleri Preziosi
Technical Support
“The support service provided by Tiger Eye is exemplary. Their technical expertise is notable, and they are a pleasure to work with. In short, I would have no hesitation in recommending them.”
– Adele Summers, IT Director, Wilson Nesbitt
Technical Support
“The support we have from the Tiger Eye team following post go-live from a [technical] support aspect, and also a mentoring and support point of view, we cannot fault. Such a lovely, friendly team too!”
– Simone LeBaigue, IT Services Manager, Roythornes Solicitors
Contact us for a tailored support plan...